Dropleather Inc. – Terms and Conditions

1. DEFINITIONS

2. CUSTOMER ACCOUNT

To access our Services, you must create a Customer Account. You agree to:

• Provide accurate, complete, and current information during registration.
• Maintain the confidentiality of your login credentials.
• Be responsible for all activities under your account.

We reserve the right to suspend or terminate your account if any information is inaccurate, incomplete, or misleading.

3. SUBSCRIPTION

Some Services or features may require a paid subscription. Subscription levels may vary in features, number of users, order limits, or integration capabilities.

• Subscription terms (monthly, annual, or otherwise) are binding for their full duration.
• Subscriptions automatically renew unless cancelled at least 30 days before renewal.
• You may upgrade or downgrade your plan; downgrades take effect in the next billing cycle.
• We may modify or discontinue subscription tiers with at least 30 days' notice via email.
• If we determine that your usage exceeds the limits of your plan, we may automatically upgrade you to a higher tier or suspend your account.

4. LIMITED RIGHT TO USE

Subject to your compliance with these Terms, Dropleather grants you a limited, revocable, non-exclusive, non-transferable license to use the Platform for legitimate business or personal purposes.

You agree not to:

• Upload or request production of any content that infringes third-party intellectual property rights.
• Submit illegal, offensive, or inappropriate designs.
• Reverse-engineer or misuse the Dropleather Platform.

We reserve the right to reject any order or suspend accounts that violate these terms or applicable law.

5. PRODUCTION, SHIPPING, AND DELIVERY

• Dropleather provides on-demand production and worldwide delivery of customized leather products.
• Production and delivery times are estimates and may vary.
• We are not liable for delays caused by carriers, customs, or factors beyond our control.
• You are responsible for ensuring the accuracy of shipping addresses and product specifications.
• Once an order is in production, cancellations or modifications may not be possible.

6. SUPPORT SERVICES

• Dropleather offers support via email or live chat. Support scope and response times may depend on your subscription plan.
• We may update our support channels or response standards at any time.

7. FEES AND PAYMENT TERMS

• All applicable fees are displayed during checkout or in your subscription plan.
• Payments are processed through approved gateways (Stripe, PayPal, or others).
• You authorize us to automatically charge your chosen payment method for recurring fees.
• Late or failed payments may result in suspension of your account.
• Prices are subject to change upon reasonable notice.

8. RETURNS AND REFUNDS

• Because all products are made-to-order, returns are generally not accepted unless items are defective or damaged in transit.
• If you believe your order is faulty, you must contact Dropleather within 14 days of delivery with photos and order details.
• Dropleather reserves the right to issue refunds or replacements at its sole discretion.

9. TERM AND TERMINATION

These Terms remain effective as long as you use our Services. We may suspend or terminate your account immediately if:

• You breach these Terms.
• You fail to pay due fees.
• We detect fraud, abuse, or illegal activity.

Upon termination, you must cease all use of the Dropleather Platform.

10. INTELLECTUAL PROPERTY

All intellectual property rights in the Dropleather Platform, logos, trademarks, and software belong exclusively to Dropleather Inc.

By uploading User Content, you represent that you own or have the right to use it and grant Dropleather a non-exclusive, royalty-free license to use, reproduce, and distribute the content solely for fulfilling orders.

11. SECURITY

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Dropleather shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, business interruption, or data loss.

Our total liability under these Terms shall not exceed the total amount paid by you to Dropleather in the twelve (12) months preceding the claim.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Dropleather, its affiliates, and employees from any claims, damages, or losses arising from your use of the Services, breach of these Terms, or violation of third-party rights.

14. CONFIDENTIALITY

Each party agrees to protect confidential information obtained during the course of business and not disclose it to third parties without prior written consent.

15. PRIVACY AND DATA PROTECTION

Your use of the Services is also governed by the Dropleather Privacy Policy and, where applicable, the Dropleather Data Processing Agreement (DPA).

Dropleather follows international best practices for data protection and privacy, including GDPR-aligned safeguards.

By using our Services, you consent to the processing of your data as described in our Privacy Policy.

16. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Any dispute shall be resolved through good-faith negotiations. If unresolved, disputes shall be brought exclusively before the state or federal courts of Delaware.

17. ENTIRE AGREEMENT

These Terms, together with any applicable Order Form, Subscription Specific Terms, and DPA, constitute the entire agreement between you and Dropleather concerning your use of the Services.

If any provision is held invalid, the remaining provisions will remain in full force and effect.

18. NOTICES AND CONTACT INFORMATION

For questions or notices, please contact:

By using Dropleather's Platform, you confirm that you have read, understood, and agreed to these Terms and Conditions.